FY16 MMR Agency Performance Indicators
Dataset
| Name | Value |
|---|---|
| Catalog | Link |
| Metadata | Link |
| Data: JSON | 100 Rows |
| Data: CSV | 100 Rows |
| Host | data.cityofnewyork.us |
| Id | 8jfz-tjny |
| Name | FY16 MMR Agency Performance Indicators |
| Category | City Government |
| Tags | 5 yr trend, 5 year trend, critical target, desired direction, goals, services, fiscal 2016, mmr fy16, fy16, pmmr, mmr, indicators, metrics, performance, ops, 2016, management, report, operations, … |
| Created | 2016-09-26T19:18:54Z |
| Publication Date | 2016-09-26T19:24:49Z |
Description
NYC agency performance indicators from the FY16 Mayor’s Management Report (MMR).
Columns
| Included | Schema Type | Field Name | Name | Data Type | Render Type |
| ======== | =========== | ===================== | ===================== | ========= | =========== |
| No | time | :updated_at | updated_at | meta_data | meta_data |
| Yes | series tag | agency | Agency | text | text |
| Yes | series tag | mmr_goal | MMR Goal | text | text |
| Yes | series tag | critical | Critical | text | text |
| Yes | series tag | performance_indicator | Performance Indicator | text | text |
| Yes | series tag | fy12 | FY12 | text | text |
| Yes | series tag | fy13 | FY13 | text | text |
| Yes | series tag | fy14 | FY14 | text | text |
| Yes | series tag | fy15 | FY15 | text | text |
| Yes | series tag | fy16 | FY16 | text | text |
| Yes | series tag | tgt16 | TGT16 | text | text |
| Yes | series tag | tgt17 | TGT17 | text | text |
| Yes | series tag | desired_direction | Desired direction | text | text |
| Yes | series tag | 5yr_trend | 5yr trend | text | text |
Time Field
Value = updated_at
Format & Zone = seconds
Data Commands
series e:8jfz-tjny d:2016-09-26T19:18:56.000Z t:critical=TRUE t:fy12=18,957 t:fy13=19,917 t:desired_direction=Neutral t:fy14=21,346 t:fy15=21,079 t:5yr_trend=Neutral t:fy16=18,799 t:performance_indicator="311 calls (000)" t:agency=3-1-1 t:tgt17=* t:mmr_goal=1a t:tgt16=* m:row_number.8jfz-tjny=1
series e:8jfz-tjny d:2016-09-26T19:18:56.000Z t:critical=TRUE t:fy12=2,117 t:fy13=3,998 t:desired_direction=Up t:fy14=5,248 t:fy15=9,656 t:5yr_trend=Up t:fy16=13,018 t:performance_indicator="311 Online site visits (000)" t:agency=3-1-1 t:tgt17=Up t:mmr_goal=1a t:tgt16=Up m:row_number.8jfz-tjny=2
series e:8jfz-tjny d:2016-09-26T19:18:56.000Z t:critical=FALSE t:fy12=NA t:fy13=NA t:desired_direction=Up t:fy14=NA t:fy15=705 t:5yr_trend=NA t:fy16=1,010 t:performance_indicator="311 mobile app contacts (000)" t:agency=3-1-1 t:tgt17=* t:mmr_goal=1a t:tgt16=* m:row_number.8jfz-tjny=3
Meta Commands
metric m:row_number.8jfz-tjny p:long l:"Row Number"
entity e:8jfz-tjny l:"FY16 MMR Agency Performance Indicators" t:url=https://data.cityofnewyork.us/api/views/8jfz-tjny
property e:8jfz-tjny t:meta.view v:id=8jfz-tjny v:category="City Government" v:averageRating=0 v:name="FY16 MMR Agency Performance Indicators"
property e:8jfz-tjny t:meta.view.owner v:id=5fuc-pqz2 v:screenName="NYC OpenData" v:lastNotificationSeenAt=1491336998 v:displayName="NYC OpenData"
property e:8jfz-tjny t:meta.view.tableauthor v:id=5fuc-pqz2 v:screenName="NYC OpenData" v:roleName=administrator v:lastNotificationSeenAt=1491336998 v:displayName="NYC OpenData"
Top Records
| :updated_at | agency | mmr_goal | critical | performance_indicator | fy12 | fy13 | fy14 | fy15 | fy16 | tgt16 | tgt17 | desired_direction | 5yr_trend |
| =========== | ====== | ======== | ======== | =================================================================== | ====== | ====== | ====== | ====== | ====== | ===== | ===== | ================= | ========= |
| 1474917536 | 3-1-1 | 1a | TRUE | 311 calls (000) | 18,957 | 19,917 | 21,346 | 21,079 | 18,799 | * | * | Neutral | Neutral |
| 1474917536 | 3-1-1 | 1a | TRUE | 311 Online site visits (000) | 2,117 | 3,998 | 5,248 | 9,656 | 13,018 | Up | Up | Up | Up |
| 1474917536 | 3-1-1 | 1a | FALSE | 311 mobile app contacts (000) | NA | NA | NA | 705 | 1,010 | * | * | Up | NA |
| 1474917536 | 3-1-1 | 1a | FALSE | 311-NYC (text) contacts (000) | NA | NA | 234 | 175 | 156 | * | * | Neutral | NA |
| 1474917536 | 3-1-1 | 1a | FALSE | Calls handled in languages other than English (%) | 2.2% | 2.1% | 1.8% | 2.5% | 3.0% | * | * | Neutral | Up |
| 1474917536 | 3-1-1 | 1a | TRUE | Average wait time (tier 1 calls) (minutes:seconds) | 0:45 | 0:38 | 0:23 | 0:23 | 0:16 | 0:30 | 0:30 | Down | Down |
| 1474917536 | 3-1-1 | 1a | TRUE | Calls answered in 30 seconds (%) | 71% | 81% | 83% | 84% | 89% | 80% | 80% | Up | Up |
| 1474917536 | 3-1-1 | 1a | FALSE | Call takers time occupied (%) | 80% | 78% | 79% | 77% | 74% | * | * | Up | Neutral |
| 1474917536 | 3-1-1 | 1a | FALSE | Calls resolved at 311 without transfer to agency for resolution (%) | 90% | 91% | 93% | 94% | 93% | * | * | Up | Neutral |
| 1474917536 | 3-1-1 | 1a | FALSE | Complaints about 311 per million calls | 30.0 | 26.0 | 23.0 | 26.0 | 32.0 | * | * | Down | Neutral |