Utlity Contact Center Call Distribution For FY2011

Dataset

Name Value
Catalog Link
Metadata Link
Data: JSON 100 Rows
Data: CSV 100 Rows
Host data.austintexas.gov
Id 8uvp-rwpt
Name Utlity Contact Center Call Distribution For FY2011
Attribution City of Austin
Created 2011-12-16T13:38:51Z
Publication Date 2011-12-16T13:39:47Z

Description

The City of Austin Utility Contact Center is managed by Austin Energy. This is the place customers call to start, stop, or transfer utility services. The center receives about 6,000 calls per day on average and Online Customer Care handles about 12,000 requests per month.

Columns

| Included | Schema Type    | Field Name | Name       | Data Type | Render Type |
| ======== | ============== | ========== | ========== | ========= | =========== |
| Yes      | series tag     | type       | Type       | text      | text        |
| Yes      | numeric metric | percentage | Percentage | number    | text        |

Time Field

Value = 2011
Format & Zone = yyyy

Data Commands

series e:8uvp-rwpt d:2011-01-01T00:00:00.000Z t:type="General Residential" m:percentage=88.4000015258789

series e:8uvp-rwpt d:2011-01-01T00:00:00.000Z t:type="General Commercial" m:percentage=7.099999904632568

series e:8uvp-rwpt d:2011-01-01T00:00:00.000Z t:type=Outages m:percentage=4.5

Meta Commands

metric m:percentage p:float l:Percentage t:dataTypeName=number

entity e:8uvp-rwpt l:"Utlity Contact Center Call Distribution For FY2011" t:attribution="City of Austin" t:url=https://data.austintexas.gov/api/views/8uvp-rwpt

property e:8uvp-rwpt t:meta.view v:id=8uvp-rwpt v:averageRating=0 v:name="Utlity Contact Center Call Distribution For FY2011" v:attribution="City of Austin"

property e:8uvp-rwpt t:meta.view.owner v:id=fxfz-wsmq v:profileImageUrlMedium=/api/users/fxfz-wsmq/profile_images/THUMB v:profileImageUrlLarge=/api/users/fxfz-wsmq/profile_images/LARGE v:screenName="Shannon Wisner" v:profileImageUrlSmall=/api/users/fxfz-wsmq/profile_images/TINY v:displayName="Shannon Wisner"

property e:8uvp-rwpt t:meta.view.tableauthor v:id=fxfz-wsmq v:profileImageUrlMedium=/api/users/fxfz-wsmq/profile_images/THUMB v:profileImageUrlLarge=/api/users/fxfz-wsmq/profile_images/LARGE v:screenName="Shannon Wisner" v:profileImageUrlSmall=/api/users/fxfz-wsmq/profile_images/TINY v:roleName=publisher v:displayName="Shannon Wisner"

Top Records

| type                | percentage | 
| =================== | ========== | 
| General Residential | 88.40%     | 
| General Commercial  | 7.10%      | 
| Outages             | 4.50%      |