FY15 MMR Agency Performance Indicators
Dataset
| Name | Value |
|---|---|
| Catalog | Link |
| Metadata | Link |
| Data: JSON | 100 Rows |
| Data: CSV | 100 Rows |
| Host | data.cityofnewyork.us |
| Id | fxdy-q85h |
| Name | FY15 MMR Agency Performance Indicators |
| Attribution | Mayor’s Office of Operations (OPS) |
| Category | City Government |
| Tags | mmr, management, report, key performance indicators, kpi, metrics |
| Created | 2015-11-25T15:09:32Z |
| Publication Date | 2017-03-28T15:58:48Z |
Description
NYC agency performance indicators from the Mayor’s Management Report (MMR)
Columns
| Included | Schema Type | Field Name | Name | Data Type | Render Type |
| ======== | =========== | ===================== | ===================== | ========= | =========== |
| No | time | :updated_at | updated_at | meta_data | meta_data |
| Yes | series tag | agency | Agency | text | text |
| Yes | series tag | mmr_goal | MMR Goal | text | text |
| Yes | series tag | critical | Critical | text | text |
| Yes | series tag | performance_indicator | Performance Indicator | text | text |
| Yes | series tag | fy11 | FY11 | text | text |
| Yes | series tag | fy12 | FY12 | text | text |
| Yes | series tag | fy13 | FY13 | text | text |
| Yes | series tag | fy14 | FY14 | text | text |
| Yes | series tag | fy15 | FY15 | text | text |
| Yes | series tag | tgt15 | TGT15 | text | text |
| Yes | series tag | tgt16 | TGT16 | text | text |
| Yes | series tag | desired_direction | Desired direction | text | text |
| Yes | series tag | 5_yr_trend | 5 yr trend | text | text |
Time Field
Value = updated_at
Format & Zone = seconds
Data Commands
series e:fxdy-q85h d:2017-03-28T15:57:49.000Z t:critical=TRUE t:fy11=21,730 t:fy12=18,957 t:fy13=19,917 t:desired_direction=Neutral t:fy14=21,346 t:fy15=21,079 t:tgt15=* t:performance_indicator="311 calls (000)" t:agency="3 1 1" t:mmr_goal=1a t:tgt16=* t:5_yr_trend=Neutral m:row_number.fxdy-q85h=1
series e:fxdy-q85h d:2017-03-28T15:57:49.000Z t:critical=TRUE t:fy11=1,329 t:fy12=2,117 t:fy13=3,998 t:desired_direction=Up t:fy14=5,248 t:fy15=9,656 t:tgt15=Up t:performance_indicator="311 Online site visits (000)" t:agency="3 1 1" t:mmr_goal=1a t:tgt16=Up t:5_yr_trend=Up m:row_number.fxdy-q85h=2
series e:fxdy-q85h d:2017-03-28T15:57:49.000Z t:critical=FALSE t:fy11=2.70% t:fy12=2.20% t:fy13=2.10% t:desired_direction=Neutral t:fy14=1.80% t:fy15=2.50% t:tgt15=* t:performance_indicator="Calls handled in languages other than English (%)" t:agency="3 1 1" t:mmr_goal=1a t:tgt16=* t:5_yr_trend=Down m:row_number.fxdy-q85h=3
Meta Commands
metric m:row_number.fxdy-q85h p:long l:"Row Number"
entity e:fxdy-q85h l:"FY15 MMR Agency Performance Indicators" t:attribution="Mayor's Office of Operations (OPS)" t:url=https://data.cityofnewyork.us/api/views/fxdy-q85h
property e:fxdy-q85h t:meta.view v:id=fxdy-q85h v:category="City Government" v:averageRating=0 v:name="FY15 MMR Agency Performance Indicators" v:attribution="Mayor's Office of Operations (OPS)"
property e:fxdy-q85h t:meta.view.owner v:id=5fuc-pqz2 v:screenName="NYC OpenData" v:lastNotificationSeenAt=1491336998 v:displayName="NYC OpenData"
property e:fxdy-q85h t:meta.view.tableauthor v:id=5fuc-pqz2 v:screenName="NYC OpenData" v:roleName=administrator v:lastNotificationSeenAt=1491336998 v:displayName="NYC OpenData"
Top Records
| :updated_at | agency | mmr_goal | critical | performance_indicator | fy11 | fy12 | fy13 | fy14 | fy15 | tgt15 | tgt16 | desired_direction | 5_yr_trend |
| =========== | ====== | ======== | ======== | ================================================== | ======= | ======= | ======= | ======= | ======= | ===== | ===== | ================= | ========== |
| 1490716669 | 3 1 1 | 1a | TRUE | 311 calls (000) | 21,730 | 18,957 | 19,917 | 21,346 | 21,079 | * | * | Neutral | Neutral |
| 1490716669 | 3 1 1 | 1a | TRUE | 311 Online site visits (000) | 1,329 | 2,117 | 3,998 | 5,248 | 9,656 | Up | Up | Up | Up |
| 1490716669 | 3 1 1 | 1a | FALSE | Calls handled in languages other than English (%) | 2.70% | 2.20% | 2.10% | 1.80% | 2.50% | * | * | Neutral | Down |
| 1490716669 | 3 1 1 | 1a | TRUE | Average wait time (tier 1 calls) (minutes:seconds) | 0:31 | 0:45 | 0:38 | 0:23 | 0:23 | 0:30 | 0:30 | Down | Down |
| 1490716669 | 3 1 1 | 1a | TRUE | Calls answered in 30 seconds (%) | 78% | 71% | 81% | 83% | 84% | 80% | 80% | Up | Up |
| 1490716669 | 3 1 1 | 1a | FALSE | Call takers time occupied (%) | 80% | 80% | 78% | 79% | 77% | * | * | Up | Neutral |
| 1490716669 | 3 1 1 | 1a | FALSE | Complaints about 311 per million calls | 24.9 | 30 | 26 | 23 | 26 | * | * | Down | Neutral |
| 1490716669 | 3 1 1 | 2a | FALSE | Completed requests for interpretation | 595,101 | 425,157 | 421,839 | 392,759 | 531,194 | * | * | Neutral | Down |
| 1490716669 | 3 1 1 | 2a | FALSE | Letters responded to in 14 days (%) | 96% | 100% | 100% | NA | NA | * | * | Neutral | NA |
| 1490716669 | 3 1 1 | 2a | FALSE | E-mails responded to in 14 days (%) | 100% | 100% | 100% | 100% | 100% | * | * | Neutral | Neutral |