FY17 PMMR Agency Performance Indicators
Dataset
| Name | Value |
|---|---|
| Catalog | Link |
| Metadata | Link |
| Data: JSON | 100 Rows |
| Data: CSV | 100 Rows |
| Host | data.cityofnewyork.us |
| Id | him9-7gri |
| Name | FY17 PMMR Agency Performance Indicators |
| Attribution | Mayor?s Office of Operations (OPS) |
| Category | City Government |
| Tags | critical, target, desired direction, goals, services, fiscal 2017, fy17, pmmr, mmr, indicators, metrics, performance, ops, 2017, management, report, operations, pmmr goals, pmmr services, pmmr tar… |
| Created | 2017-02-06T22:43:50Z |
| Publication Date | 2017-02-09T17:33:49Z |
Description
NYC agency performance indicators from the FY17 Preliminary Mayor’s Management Report (PMMR)
Columns
| Included | Schema Type | Field Name | Name | Data Type | Render Type |
| ======== | =========== | ===================== | ===================== | ========= | =========== |
| No | time | :updated_at | updated_at | meta_data | meta_data |
| Yes | series tag | agency | Agency | text | text |
| Yes | series tag | pmmr_goal | PMMR Goal | text | text |
| Yes | series tag | critical | Critical | text | text |
| Yes | series tag | performance_indicator | Performance Indicator | text | text |
| Yes | series tag | fy14 | FY14 | text | text |
| Yes | series tag | fy15 | FY15 | text | text |
| Yes | series tag | fy16 | FY16 | text | text |
| Yes | series tag | tgt17 | TGT17 | text | text |
| Yes | series tag | tgt18 | TGT18 | text | text |
| Yes | series tag | fy16_4_month_actual | FY16 4-Month Actual | text | text |
| Yes | series tag | fy17_4_month_actual | FY17 4-Month Actual | text | text |
Time Field
Value = updated_at
Format & Zone = seconds
Data Commands
series e:him9-7gri d:2017-02-09T17:33:25.000Z t:fy16_4_month_actual=6,089 t:critical=TRUE t:tgt18=* t:fy14=21,346 t:fy15=21,079 t:fy16=18,799 t:performance_indicator="311 calls (000)" t:pmmr_goal=1a t:agency=3-1-1 t:tgt17=* t:fy17_4_month_actual=6,199 m:row_number.him9-7gri=1
series e:him9-7gri d:2017-02-09T17:33:25.000Z t:fy16_4_month_actual=3,985 t:critical=TRUE t:tgt18=UP t:fy14=5,248 t:fy15=9,656 t:fy16=13,018 t:performance_indicator="311 Online site visits (000)" t:pmmr_goal=1a t:agency=3-1-1 t:tgt17=UP t:fy17_4_month_actual=5,449 m:row_number.him9-7gri=2
series e:him9-7gri d:2017-02-09T17:33:25.000Z t:fy16_4_month_actual=302 t:critical=FALSE t:tgt18=* t:fy14=NA t:fy15=705 t:fy16=1,010 t:performance_indicator="311 mobile app contacts (000)" t:pmmr_goal=1a t:agency=3-1-1 t:tgt17=* t:fy17_4_month_actual=357 m:row_number.him9-7gri=3
Meta Commands
metric m:row_number.him9-7gri p:long l:"Row Number"
entity e:him9-7gri l:"FY17 PMMR Agency Performance Indicators" t:attribution="Mayor?s Office of Operations (OPS)" t:url=https://data.cityofnewyork.us/api/views/him9-7gri
property e:him9-7gri t:meta.view v:id=him9-7gri v:category="City Government" v:averageRating=0 v:name="FY17 PMMR Agency Performance Indicators" v:attribution="Mayor?s Office of Operations (OPS)"
property e:him9-7gri t:meta.view.owner v:id=5fuc-pqz2 v:screenName="NYC OpenData" v:lastNotificationSeenAt=1491336998 v:displayName="NYC OpenData"
property e:him9-7gri t:meta.view.tableauthor v:id=5fuc-pqz2 v:screenName="NYC OpenData" v:roleName=administrator v:lastNotificationSeenAt=1491336998 v:displayName="NYC OpenData"
Top Records
| :updated_at | agency | pmmr_goal | critical | performance_indicator | fy14 | fy15 | fy16 | tgt17 | tgt18 | fy16_4_month_actual | fy17_4_month_actual |
| =========== | ====== | ========= | ======== | =================================================================== | ====== | ====== | ====== | ===== | ===== | =================== | =================== |
| 1486661605 | 3-1-1 | 1a | TRUE | 311 calls (000) | 21,346 | 21,079 | 18,799 | * | * | 6,089 | 6,199 |
| 1486661605 | 3-1-1 | 1a | TRUE | 311 Online site visits (000) | 5,248 | 9,656 | 13,018 | UP | UP | 3,985 | 5,449 |
| 1486661605 | 3-1-1 | 1a | FALSE | 311 mobile app contacts (000) | NA | 705 | 1,010 | * | * | 302 | 357 |
| 1486661605 | 3-1-1 | 1a | FALSE | 311-NYC (text) contacts (000) | 234 | 175 | 156 | * | * | 46 | 42 |
| 1486661605 | 3-1-1 | 1a | FALSE | Calls handled in languages other than English (%) | 1.8% | 2.5% | 3.0% | * | * | 3.2% | 3.0% |
| 1486661605 | 3-1-1 | 1a | TRUE | Average wait time (tier 1 calls) (minutes:seconds) | 0:23 | 0:23 | 0:16 | 0:30 | 0:30 | 0:14 | 0:16 |
| 1486661605 | 3-1-1 | 1a | TRUE | Calls answered in 30 seconds (%) | 83% | 84% | 89% | 80% | 80% | 90% | 85% |
| 1486661605 | 3-1-1 | 1a | FALSE | Call takers time occupied (%) | 79% | 77% | 74% | * | * | 76% | 74% |
| 1486661605 | 3-1-1 | 1a | FALSE | Calls resolved at 311 without transfer to agency for resolution (%) | 93% | 94% | 93% | * | * | 92% | 93% |
| 1486661605 | 3-1-1 | 1a | FALSE | Complaints about 311 per million calls | 23.0 | 26.0 | 32.0 | * | * | 34.0 | 33.0 |