FY17 PMMR Agency Performance Indicators

Dataset

Name Value
Catalog Link
Metadata Link
Data: JSON 100 Rows
Data: CSV 100 Rows
Host data.cityofnewyork.us
Id him9-7gri
Name FY17 PMMR Agency Performance Indicators
Attribution Mayor?s Office of Operations (OPS)
Category City Government
Tags critical, target, desired direction, goals, services, fiscal 2017, fy17, pmmr, mmr, indicators, metrics, performance, ops, 2017, management, report, operations, pmmr goals, pmmr services, pmmr tar…
Created 2017-02-06T22:43:50Z
Publication Date 2017-02-09T17:33:49Z

Description

NYC agency performance indicators from the FY17 Preliminary Mayor’s Management Report (PMMR)

Columns

| Included | Schema Type | Field Name            | Name                  | Data Type | Render Type |
| ======== | =========== | ===================== | ===================== | ========= | =========== |
| No       | time        | :updated_at           | updated_at            | meta_data | meta_data   |
| Yes      | series tag  | agency                | Agency                | text      | text        |
| Yes      | series tag  | pmmr_goal             | PMMR Goal             | text      | text        |
| Yes      | series tag  | critical              | Critical              | text      | text        |
| Yes      | series tag  | performance_indicator | Performance Indicator | text      | text        |
| Yes      | series tag  | fy14                  | FY14                  | text      | text        |
| Yes      | series tag  | fy15                  | FY15                  | text      | text        |
| Yes      | series tag  | fy16                  | FY16                  | text      | text        |
| Yes      | series tag  | tgt17                 | TGT17                 | text      | text        |
| Yes      | series tag  | tgt18                 | TGT18                 | text      | text        |
| Yes      | series tag  | fy16_4_month_actual   | FY16 4-Month Actual   | text      | text        |
| Yes      | series tag  | fy17_4_month_actual   | FY17 4-Month Actual   | text      | text        |

Time Field

Value = updated_at
Format & Zone = seconds

Data Commands

series e:him9-7gri d:2017-02-09T17:33:25.000Z t:fy16_4_month_actual=6,089 t:critical=TRUE t:tgt18=* t:fy14=21,346 t:fy15=21,079 t:fy16=18,799 t:performance_indicator="311 calls (000)" t:pmmr_goal=1a t:agency=3-1-1 t:tgt17=* t:fy17_4_month_actual=6,199 m:row_number.him9-7gri=1

series e:him9-7gri d:2017-02-09T17:33:25.000Z t:fy16_4_month_actual=3,985 t:critical=TRUE t:tgt18=UP t:fy14=5,248 t:fy15=9,656 t:fy16=13,018 t:performance_indicator="311 Online site visits (000)" t:pmmr_goal=1a t:agency=3-1-1 t:tgt17=UP t:fy17_4_month_actual=5,449 m:row_number.him9-7gri=2

series e:him9-7gri d:2017-02-09T17:33:25.000Z t:fy16_4_month_actual=302 t:critical=FALSE t:tgt18=* t:fy14=NA t:fy15=705 t:fy16=1,010 t:performance_indicator="311 mobile app contacts (000)" t:pmmr_goal=1a t:agency=3-1-1 t:tgt17=* t:fy17_4_month_actual=357 m:row_number.him9-7gri=3

Meta Commands

metric m:row_number.him9-7gri p:long l:"Row Number"

entity e:him9-7gri l:"FY17 PMMR Agency Performance Indicators" t:attribution="Mayor?s Office of Operations (OPS)" t:url=https://data.cityofnewyork.us/api/views/him9-7gri

property e:him9-7gri t:meta.view v:id=him9-7gri v:category="City Government" v:averageRating=0 v:name="FY17 PMMR Agency Performance Indicators" v:attribution="Mayor?s Office of Operations (OPS)"

property e:him9-7gri t:meta.view.owner v:id=5fuc-pqz2 v:screenName="NYC OpenData" v:lastNotificationSeenAt=1491336998 v:displayName="NYC OpenData"

property e:him9-7gri t:meta.view.tableauthor v:id=5fuc-pqz2 v:screenName="NYC OpenData" v:roleName=administrator v:lastNotificationSeenAt=1491336998 v:displayName="NYC OpenData"

Top Records

| :updated_at | agency | pmmr_goal | critical | performance_indicator                                               | fy14   | fy15   | fy16   | tgt17 | tgt18 | fy16_4_month_actual | fy17_4_month_actual | 
| =========== | ====== | ========= | ======== | =================================================================== | ====== | ====== | ====== | ===== | ===== | =================== | =================== | 
| 1486661605  | 3-1-1  | 1a        | TRUE     | 311 calls (000)                                                     | 21,346 | 21,079 | 18,799 | *     | *     | 6,089               | 6,199               | 
| 1486661605  | 3-1-1  | 1a        | TRUE     | 311 Online site visits (000)                                        | 5,248  | 9,656  | 13,018 | UP    | UP    | 3,985               | 5,449               | 
| 1486661605  | 3-1-1  | 1a        | FALSE    | 311 mobile app contacts (000)                                       | NA     | 705    | 1,010  | *     | *     | 302                 | 357                 | 
| 1486661605  | 3-1-1  | 1a        | FALSE    | 311-NYC (text) contacts (000)                                       | 234    | 175    | 156    | *     | *     | 46                  | 42                  | 
| 1486661605  | 3-1-1  | 1a        | FALSE    | Calls handled in languages other than English (%)                   | 1.8%   | 2.5%   | 3.0%   | *     | *     | 3.2%                | 3.0%                | 
| 1486661605  | 3-1-1  | 1a        | TRUE     | Average wait time (tier 1 calls) (minutes:seconds)                  | 0:23   | 0:23   | 0:16   | 0:30  | 0:30  | 0:14                | 0:16                | 
| 1486661605  | 3-1-1  | 1a        | TRUE     | Calls answered in 30 seconds (%)                                    | 83%    | 84%    | 89%    | 80%   | 80%   | 90%                 | 85%                 | 
| 1486661605  | 3-1-1  | 1a        | FALSE    | Call takers time occupied (%)                                       | 79%    | 77%    | 74%    | *     | *     | 76%                 | 74%                 | 
| 1486661605  | 3-1-1  | 1a        | FALSE    | Calls resolved at 311 without transfer to agency for resolution (%) | 93%    | 94%    | 93%    | *     | *     | 92%                 | 93%                 | 
| 1486661605  | 3-1-1  | 1a        | FALSE    | Complaints about 311 per million calls                              | 23.0   | 26.0   | 32.0   | *     | *     | 34.0                | 33.0                |