FY03 ? FY12 MMR Agency Performance Indicators
Dataset
| Name | Value |
|---|---|
| Catalog | Link |
| Metadata | Link |
| Data: JSON | 100 Rows |
| Data: CSV | 100 Rows |
| Host | data.cityofnewyork.us |
| Id | jhjm-vsp8 |
| Name | FY03 ? FY12 MMR Agency Performance Indicators |
| Attribution | Mayor’s Office of Operations (Ops) |
| Category | City Government |
| Tags | mayor’s management report (mmr) values, mmr, stats, statistics, ops, operations, data |
| Created | 2013-01-02T16:26:53Z |
| Publication Date | 2013-06-21T19:50:54Z |
Description
Annual NYC agency reporting statistics taken from the Mayor’s Management Report.
Columns
| Included | Schema Type | Field Name | Name | Data Type | Render Type |
| ======== | =========== | ============== | ============== | ========= | =========== |
| No | time | :updated_at | updated_at | meta_data | meta_data |
| Yes | series tag | agency | Agency | text | text |
| Yes | series tag | indicator_name | Indicator Name | text | text |
| No | | _1 | 2003 | text | text |
| No | | _2 | 2004 | text | text |
| No | | _3 | 2005 | text | text |
| No | | _4 | 2006 | text | text |
| No | | _5 | 2007 | money | text |
| No | | _6 | 2008 | text | text |
| No | | _7 | 2009 | money | text |
| No | | _8 | 2010 | money | text |
| No | | _9 | 2011 | text | text |
| Yes | series tag | _10 | 2012 | text | text |
Time Field
Value = updated_at
Format & Zone = seconds
Series Fields
Excluded Fields = _1,_2,_3,_4,_5,_6,_7,_8,_9
Data Commands
series e:jhjm-vsp8 d:2013-01-04T08:07:51.000Z t:indicator_name="311 Online site visits (000)" t:_10=2,117.10 t:agency=311 m:row_number.jhjm-vsp8=1
series e:jhjm-vsp8 d:2013-01-04T08:07:51.000Z t:indicator_name="311 calls (000)" t:_10=18,957.50 t:agency=311 m:row_number.jhjm-vsp8=2
series e:jhjm-vsp8 d:2013-01-04T08:07:51.000Z t:indicator_name="Average wait time (tier 1 calls) (minutes:seconds)" t:_10=0:45 t:agency=311 m:row_number.jhjm-vsp8=3
Meta Commands
metric m:row_number.jhjm-vsp8 p:long l:"Row Number"
entity e:jhjm-vsp8 l:"FY03 ? FY12 MMR Agency Performance Indicators" t:attribution="Mayor's Office of Operations (Ops)" t:url=https://data.cityofnewyork.us/api/views/jhjm-vsp8
property e:jhjm-vsp8 t:meta.view v:id=jhjm-vsp8 v:category="City Government" v:averageRating=0 v:name="FY03 ? FY12 MMR Agency Performance Indicators" v:attribution="Mayor's Office of Operations (Ops)"
property e:jhjm-vsp8 t:meta.view.owner v:id=5fuc-pqz2 v:screenName="NYC OpenData" v:lastNotificationSeenAt=1491336998 v:displayName="NYC OpenData"
property e:jhjm-vsp8 t:meta.view.tableauthor v:id=txun-eb7e v:screenName="Albert Webber" v:roleName=administrator v:displayName="Albert Webber"
Top Records
| :updated_at | agency | indicator_name | _1 | _2 | _3 | _4 | _5 | _6 | _7 | _8 | _9 | _10 |
| =========== | ====== | ======================================================================= | == | ======== | ========= | ========= | ========= | ========= | ========= | ========= | ========= | ========= |
| 1357286871 | 311 | 311 Online site visits (000) | | | | | | | | 740.5 | 1,328.80 | 2,117.10 |
| 1357286871 | 311 | 311 calls (000) | | 8,140.90 | 12,503.20 | 14,245.40 | 14,314.70 | 15,212.90 | 18,363.10 | 18,642.60 | 21,730.00 | 18,957.50 |
| 1357286871 | 311 | Average wait time (tier 1 calls) (minutes:seconds) | | | | | 0:05 | 0:07 | 0:12 | 0:22 | 0:31 | 0:45 |
| 1357286871 | 311 | Average wait time (tier 2 agency legacy system calls) (minutes:seconds) | | | | | 0:09 | 0:14 | 0:25 | 1:04 | 2:03 | 1:43 |
| 1357286871 | 311 | Call takers time occupied (%) | | 56% | 73% | 67% | 65% | 63% | 69% | 78% | 80% | 80% |
| 1357286871 | 311 | Calls answered in 30 seconds or less (%) | | 90% | 63% | 88% | 96% | 97% | 88% | 82% | 78% | 71% |
| 1357286871 | 311 | Calls handled in languages other than English (%) | | 1.30% | 1.30% | 1.90% | 2.40% | 1.90% | 3.60% | 3.40% | 2.70% | 2.20% |
| 1357286871 | 311 | Calls resolved at 311 without transfer to agency for resolution (%) | | | | 79% | 77% | 80% | 84% | 86% | 89% | 90% |
| 1357286871 | 311 | Complaints about 311 per million calls | | | | | 46 | 36.5 | 32.7 | 29.2 | 24.9 | 30 |
| 1357286871 | 311 | Maximum answer delay (minutes:seconds) | | | | 17:43 | 20:15 | 42:28:00 | 68:76 | 69:36:00 | 86:25:00 | 94:16:00 |