Performance Metrics - Innovation & Technology - 311 Website Availability

Dataset

Name Value
Catalog Link
Metadata Link
Data: JSON 100 Rows
Data: CSV 100 Rows
Host data.cityofchicago.org
Id tqmn-3v6t
Name Performance Metrics - Innovation & Technology - 311 Website Availability
Attribution City of Chicago
Category Administration & Finance
Tags performance metrics, service delivery, technology
Created 2011-09-22T18:48:16Z
Publication Date 2011-09-27T23:27:58Z

Description

The 311 website allows residents to submit service requests or check the status of existing requests online. The percentage of 311 website uptime, the amount of time the site was available, and the target uptime for each week are available by mousing over columns. The target availability for this site is 99.5%.

Columns

| Included | Schema Type    | Field Name                    | Name                          | Data Type | Render Type |
| ======== | ============== | ============================= | ============================= | ========= | =========== |
| Yes      | time           | week                          | Week                          | text      | text        |
| Yes      | numeric metric | total_downtime_minutes_       | Total Downtime (minutes)      | number    | number      |
| Yes      | numeric metric | csr_site_uptime_              | CSR Site Uptime (%)           | percent   | percent     |
| Yes      | numeric metric | target_uptime_                | Target Uptime (%)             | percent   | percent     |
| Yes      | numeric metric | weeks_target_was_achieved     | Weeks Target Was Achieved     | number    | number      |
| Yes      | numeric metric | weeks_target_was_not_achieved | Weeks Target Was Not Achieved | number    | number      |

Time Field

Value = week
Format & Zone = ww,yyyy

Data Commands

series e:tqmn-3v6t d:2011-04-04T00:00:00.000Z m:target_uptime_=99.5 m:total_downtime_minutes_=0 m:csr_site_uptime_=100

series e:tqmn-3v6t d:2011-04-11T00:00:00.000Z m:target_uptime_=99.5 m:total_downtime_minutes_=60 m:csr_site_uptime_=99.4

series e:tqmn-3v6t d:2011-04-18T00:00:00.000Z m:target_uptime_=99.5 m:total_downtime_minutes_=0 m:csr_site_uptime_=100

Meta Commands

metric m:total_downtime_minutes_ p:integer l:"Total Downtime (minutes)" t:dataTypeName=number

metric m:csr_site_uptime_ p:double l:"CSR Site Uptime (%)" t:dataTypeName=percent

metric m:target_uptime_ p:float l:"Target Uptime (%)" t:dataTypeName=percent

metric m:weeks_target_was_achieved p:long l:"Weeks Target Was Achieved" t:dataTypeName=number

metric m:weeks_target_was_not_achieved p:long l:"Weeks Target Was Not Achieved" t:dataTypeName=number

entity e:tqmn-3v6t l:"Performance Metrics - Innovation & Technology - 311 Website Availability" t:attribution="City of Chicago" t:url=https://data.cityofchicago.org/api/views/tqmn-3v6t

property e:tqmn-3v6t t:meta.view v:id=tqmn-3v6t v:category="Administration & Finance" v:attributionLink=http://www.cityofchicago.org/performance v:averageRating=0 v:name="Performance Metrics - Innovation & Technology - 311 Website Availability" v:attribution="City of Chicago"

property e:tqmn-3v6t t:meta.view.owner v:id=7jj6-h75i v:screenName=Eve v:displayName=Eve

property e:tqmn-3v6t t:meta.view.tableauthor v:id=7jj6-h75i v:screenName=Eve v:displayName=Eve

Top Records

| week                 | total_downtime_minutes_ | csr_site_uptime_ | target_uptime_ | weeks_target_was_achieved | weeks_target_was_not_achieved | 
| ==================== | ======================= | ================ | ============== | ========================= | ============================= | 
| Apr 4-10, 2011       | 0                       | 100              | 99.50          |                           |                               | 
| Apr 11-17, 2011      | 60                      | 99.40            | 99.50          |                           |                               | 
| Apr 18-24, 2011      | 0                       | 100              | 99.50          |                           |                               | 
| Apr 25-30, 2011      | 0                       | 100              | 99.50          |                           |                               | 
| May 2-8, 2011        | 0                       | 100              | 99.50          |                           |                               | 
| May 9-15, 2011       | 0                       | 100              | 99.50          |                           |                               | 
| May 16-22, 2011      | 10                      | 99.90            | 99.50          |                           |                               | 
| May 23-29, 2011      | 20                      | 99.80            | 99.50          |                           |                               | 
| May 30 - Jun 5, 2011 | 0                       | 100              | 99.50          |                           |                               | 
| Jun 06-12, 2011      | 0                       | 100              | 99.50          |                           |                               |