Utility Contact Center Calls Answered

Dataset

Name Value
Catalog Link
Metadata Link
Data: JSON 100 Rows
Data: CSV 100 Rows
Host data.austintexas.gov
Id vwcu-h3qu
Name Utility Contact Center Calls Answered
Attribution City of Austin
Created 2011-12-16T13:37:16Z
Publication Date 2016-09-16T19:53:31Z

Description

The City of Austin Utility Contact Center is managed by Austin Energy. This is the place customers call to start, stop, or transfer utility services. The center receives about 6,000 calls per day on average and Online Customer Care handles about 12,000 requests per month.

Columns

| Included | Schema Type    | Field Name     | Name           | Data Type | Render Type |
| ======== | ============== | ============== | ============== | ========= | =========== |
| Yes      | time           | fiscal_year    | Fiscal Year    | number    | text        |
| Yes      | numeric metric | calls_answered | Calls Answered | number    | number      |

Time Field

Value = fiscal_year
Format & Zone = yyyy

Data Commands

series e:vwcu-h3qu d:2006-01-01T00:00:00.000Z m:calls_answered=1545433

series e:vwcu-h3qu d:2007-01-01T00:00:00.000Z m:calls_answered=1416055

series e:vwcu-h3qu d:2008-01-01T00:00:00.000Z m:calls_answered=1405573

Meta Commands

metric m:calls_answered p:integer l:"Calls Answered" t:dataTypeName=number

entity e:vwcu-h3qu l:"Utility Contact Center Calls Answered" t:attribution="City of Austin" t:url=https://data.austintexas.gov/api/views/vwcu-h3qu

property e:vwcu-h3qu t:meta.view v:id=vwcu-h3qu v:averageRating=0 v:name="Utility Contact Center Calls Answered" v:attribution="City of Austin"

property e:vwcu-h3qu t:meta.view.owner v:id=fxfz-wsmq v:profileImageUrlMedium=/api/users/fxfz-wsmq/profile_images/THUMB v:profileImageUrlLarge=/api/users/fxfz-wsmq/profile_images/LARGE v:screenName="Shannon Wisner" v:profileImageUrlSmall=/api/users/fxfz-wsmq/profile_images/TINY v:displayName="Shannon Wisner"

property e:vwcu-h3qu t:meta.view.tableauthor v:id=fxfz-wsmq v:profileImageUrlMedium=/api/users/fxfz-wsmq/profile_images/THUMB v:profileImageUrlLarge=/api/users/fxfz-wsmq/profile_images/LARGE v:screenName="Shannon Wisner" v:profileImageUrlSmall=/api/users/fxfz-wsmq/profile_images/TINY v:roleName=publisher v:displayName="Shannon Wisner"

Top Records

| fiscal_year | calls_answered | 
| =========== | ============== | 
| 2006        | 1545433        | 
| 2007        | 1416055        | 
| 2008        | 1405573        | 
| 2009        | 1435929        | 
| 2010        | 1525739        | 
| 2015        | 1850756        | 
| 2014        | 1727662        | 
| 2013        | 1667361        | 
| 2012        | 1641039        | 
| 2011        | 1377317        |