Utility Contact Center Average Speed For Answering Calls

Dataset

Name Value
Catalog Link
Metadata Link
Data: JSON 100 Rows
Data: CSV 100 Rows
Host data.austintexas.gov
Id yj9d-ajag
Name Utility Contact Center Average Speed For Answering Calls
Attribution City of Austin
Created 2011-12-16T13:34:01Z
Publication Date 2016-09-16T19:49:59Z

Description

The average speed for answering calls was up in fiscal years 2009 and 2010 due to Customer Service Representatives focusing on one-call resolutions, thus avoiding repeat calls by customers. In addition, the Utility Contact Center has rolled out several campaign initiatives over the past few years to promote conservation programs. Explaining those products and benefits takes extra time.

Columns

| Included | Schema Type    | Field Name  | Name        | Data Type | Render Type |
| ======== | ============== | =========== | =========== | ========= | =========== |
| Yes      | time           | fiscal_year | Fiscal Year | number    | text        |
| Yes      | numeric metric | seconds     | Seconds     | number    | number      |

Time Field

Value = fiscal_year
Format & Zone = yyyy

Data Commands

series e:yj9d-ajag d:2010-01-01T00:00:00.000Z m:seconds=90

series e:yj9d-ajag d:2009-01-01T00:00:00.000Z m:seconds=92

series e:yj9d-ajag d:2008-01-01T00:00:00.000Z m:seconds=74

Meta Commands

metric m:seconds p:integer l:Seconds t:dataTypeName=number

entity e:yj9d-ajag l:"Utility Contact Center Average Speed For Answering Calls" t:attribution="City of Austin" t:url=https://data.austintexas.gov/api/views/yj9d-ajag

property e:yj9d-ajag t:meta.view v:id=yj9d-ajag v:averageRating=0 v:name="Utility Contact Center Average Speed For Answering Calls" v:attribution="City of Austin"

property e:yj9d-ajag t:meta.view.owner v:id=fxfz-wsmq v:profileImageUrlMedium=/api/users/fxfz-wsmq/profile_images/THUMB v:profileImageUrlLarge=/api/users/fxfz-wsmq/profile_images/LARGE v:screenName="Shannon Wisner" v:profileImageUrlSmall=/api/users/fxfz-wsmq/profile_images/TINY v:displayName="Shannon Wisner"

property e:yj9d-ajag t:meta.view.tableauthor v:id=fxfz-wsmq v:profileImageUrlMedium=/api/users/fxfz-wsmq/profile_images/THUMB v:profileImageUrlLarge=/api/users/fxfz-wsmq/profile_images/LARGE v:screenName="Shannon Wisner" v:profileImageUrlSmall=/api/users/fxfz-wsmq/profile_images/TINY v:roleName=publisher v:displayName="Shannon Wisner"

Top Records

| fiscal_year | seconds | 
| =========== | ======= | 
| 2010        | 90      | 
| 2009        | 92      | 
| 2008        | 74      | 
| 2007        | 74      | 
| 2006        | 122     | 
| 2015        | 121     | 
| 2014        | 123     | 
| 2013        | 90      | 
| 2012        | 101     | 
| 2011        | 116     |