Axibase Customer Support
If your organization is on commercial support, please open a ticket in the Support Desk for a faster response time.
Provide the following information as part of your service request:
1) Product revision number
2) Archived log files
3) System settings and configuration files
4) Output of
'cat /etc/*-release' and
'cat /proc/version' commands
Email us at firstname.lastname@example.org. We try to assist on a best-effort basis.
We also encourage you to post questions on StackOverflow so that other users can benefit from your experience.
When requesting support, please include the following information:
- Revision Number displayed on Admin: System Information : Build Information page.
- Sample client code, widget configurations, log files, CSV files, or API queries.
- Screenshots describing visualization and user interface issues.