Axibase Customer Support

Commercial Support

If your organization is on commercial support, please open a ticket in the Support Desk for a faster response time.

Provide the following information as part of your service request:

1)  Product revision number
2)  Archived log files
3)  System settings and configuration files
4)  Output of 'cat /etc/*-release' and 'cat /proc/version' commands

Community Support

Email us at support-atsd@axibase.com. We try to assist on a best-effort basis.

We also encourage you to post questions on StackOverflow so that other users can benefit from your experience.

When requesting support, please include the following information:

  • Revision Number  displayed on Admin: System Information : Build Information page.
  • Sample client code, widget configurations, log files, CSV files, or API queries.
  • Screenshots describing visualization and user interface issues.

Connect

Connect with us on our social media platforms for updates, use cases, walk through demonstrations, and an inside look at what Axibase data scientists can do with the Axibase Time Series Database: