Axibase Customer Support

If your organization is on commercial support, please open a ticket in the Support Desk for faster response time.

If you’re using Community Edition products, email us at support-atsd@axibase.com. We’ll try to assist you on a best-effort basis.

We encourage you to participate in the Axibase user community by posting a question on StackOverflow. Here are some recommended examples:

• http://stackoverflow.com/questions/32657588/axibase-time-series-database-filter-out-negative-values-on-time-chart 
• http://stackoverflow.com/questions/33320309/axibase-time-series-database-data-sampling-maximum-rate

When requesting support, please include the following information:

• Revision Number  displayed on Admin: System Information : Build Information page.
• Sample client code, widget configurations, log files, CSV files, or API queries.
• Screenshots describing visualization and user interface issues.

For commercial support customers, please provide the following information as part of your service request, especially if the issue is related to storage:

1)    ATSD revision number
2)    Log file(s) /opt/atsd/atsd/logs/atsd.log (archived)
3)    Screenshot(s) or saved html code of Admin : System Information and Admin : Server Properties pages

Provide the following additional artifacts in case of issues with persistence or performance:

1)    Output of 'cat /etc/*-release' and 'cat /proc/version' commands
2)    Configuration file /opt/atsd/hadoop/conf/hdfs-site.xml
3)    Configuration file /opt/atsd/hadoop/conf/core-site.xml
4)    Log archive /opt/atsd/hadoop/logs/*
5)    Log archive /opt/atsd/hbase/logs/*