Axibase Customer Support

Commercial Support

If your organization is on commercial support, please open a ticket in the Support Desk for a faster response time.

Provide the following information as part of your service request:

1)  Product revision number
2)  Archived log files
3)  System settings and configuration files
4)  Output of 'cat /etc/*-release' and 'cat /proc/version' commands

Community Support

Email us at We try to assist on a best-effort basis.

We also encourage you to post questions on StackOverflow so that other users can benefit from your experience.

When requesting support, please include the following information:

  • Revision Number  displayed on Admin: System Information : Build Information page.
  • Sample client code, widget configurations, log files, CSV files, or API queries.
  • Screenshots describing visualization and user interface issues.


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